Job Title Manager. Technical
Support
Location Abuja,NG
Job Summary
·
Identify and review gaps on all processes within
the technical team, measuring suitability, KPIs and enforce proper utilization
·
Provide the support in review of internal
activities. Providing the required assistance for the internal audit team, and
follow-up of recommendations.
·
Responsible for Vendor Performance and Quality
index measurement and reporting across the Technical unit
Principal Functions
·
Manage the conduct of periodic process reviews
cross the technical department with user groups
·
Manage all ERM initiatives across the QoS and
Technical Support units
·
Manage and provide the required support for the
Internal Audit unit in conducting internal Audits, exit meetings, following up
on audit points and ensuring timely closure
·
Support as business analyst for identified
process gaps within Technical unit
·
Support Technical SMEs in developing identified
process across the business unit
·
Periodically review the utilization of processes
within technical units.
·
Engage with Technical SMT as a business analyst
on continuous operational efficiency
·
Set up and report on Vendor management
Performance periodically, with cross departmental focus
·
Provide support on Company QoS Improvement
Programs
Educational
Requirements
First degree from a
recognised University
Experience, Skills
& Competencies
Six (6) to Eight
(8) years work experience with at least
three (3) years in supervisory role
Data Gathering and
Analysis
Process design
Problem Solving
Communication
Change Management
Passion for
Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
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