Job Title: Manager.IDD & Roaming**
Location: Lagos,NG
Job Summary:
Ensure implementation of all
processes and procedures for Etisalat's international roaming services.
Principal Functions
- Keep abreast of trends and advancement in roaming product offerings and recommend options or alternatives to the Director, Wholesale & Carrier Relations
- Develop propositions/business cases for up-to-date roaming packages, propose modifications to enhance existing offerings and proffer recommendations to the Director, Wholesale & Carrier Relations
- Liaise with the Product & Information and VAS team for solution/platform selection and deployment of relevant roaming technology.
- Manage, monitor and evaluate on-going performance and quality of all roaming products and services in line with pre-defined service levels and KPIs.
- Co-ordinate UAT (user acceptance testing) for new product introduction or refinements to existing products.
- Manage alliances with international roaming partners and ensure achievement of service level agreements.
- Plan and negotiate the Inter Operator Tariff (IOT) discount with strategic roaming partners.
- Liaise with the Pricing and Tariffs team to agree and manage roaming tariffs.
- Liaise with the Legal team in reviewing all roaming contracts and agreements.
- Facilitate new product training and coordinate with relevant client facing functions (e.g.Customer Care, Sales and Regional Personnel) to ensure staff are fully trained on all roaming products and services.
- Assist in implementing the unit's work programs and plans in line with agreed upon procedures and guidelines.
- Assist in planning and managing the human and material resources of the unit to optimise performance, morale and enhance productivity.
- Manage inter-functional relations to ensure synergy across the various departmental functions.
- Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
- Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Wholesale & Carrier Relations
- Perform any other duties as assigned by the Director, Wholesale & Carrier Relations
Educational Requirements
First degree or equivalent in a
relevant discipline.
Postgraduate/ professional
qualification in a related field will be an added advantage.
Experience, Skills & Competencies: Six (6) to eight (8) years
work experience, with at least three (3) years in a supervisory role.
To apply, visit: http://careers.etisalat.com.ng
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