Real Jobs Quick: Specialist, Process Design & Implementation Job Vacancy at Etisalat Nigeria

Job Title                               Specialist, Process Design & Implementation***

                               

Location                               Lagos, NG

               

Job Summary                    

·         Implement the standardization of processes through the use of best in class business process modelling frameworks

·         Monitor and execute evolution of business process through the process maturity cycle to achieve improved customer experience

·         Support organizational change through a process model that highlights effective stakeholder alignment/relationship and inter-dependency management

·         Support and implement business performance improvement by creating a structure to proactively identify processes that will support achievement of operational excellence

·         Implement improvement initiatives & collaborating with user departments on the implementation and deployment of processes

·         Design and recommend programs for continuous process knowledge awareness to improve quality across the organization

·         Champion continuous application of standard systems and tools in managing processes

·         Implement and support business analysis for projects by implementing the model of eliciting, analyzing, documenting, modeling and validating business requirements

                               

                                               

Principal Functions                        

·         Execute process identification to deployment schedule and coordinate its methodical operation.

·         Facilitate the adherence of process standardization across the organization to achieve conformity

·         Support systematic identification of process maturity status to continually improve process efficiency

·         Support process validation and requirements gathering and facilitate stakeholders buy-in focused on achieving organizations objective

·         Facilitation of projects /programs key processes and make recommendations to the Project owner

·         Facilitate awareness and educate stakeholders to ensure processes are transformed and made operational thereby achieving organization's objective

·         Facilitate various quality team within the organization to achieve the one team one mission goal

·         Implement the delivery of strategic projects by engaging stakeholders in the identification and deployment of strategic process that will sustain the operational life cycle of implemented projects

·         Support the implementation of identified process improvement initiatives

·         Support collation of risk, audit and all business report and prioritize implementation of recommendations

·         Support in Measurement and analysis of process awareness level through periodic reports based on documented assessment thus identifying acceptable method of process deployment

·         Support in executing Quality Management performance improvement processes

·         Support in Designing programs / workshops to effectively communicate Business process management system and mores to both internal and external customers

·         Support in designing and implement various process knowledge management programmes in line with industry best standard

·         Implement the continual improvement of organization business process management structure to achieve operational excellence enhancement of productivity.

·         Facilitate the implementation of Service Level management framework for the purpose of maximizing vendor relationship management

·         Support improving teams deliverables through coaching and training initiatives

·         Recommend programs for the continuous development of quality teams to enhance productivity.

·         Execute Identification, analysis and documentation of solution requirements to create a business requirements document

·         Facilitate requirement validation and testing while managing changes to requirement to ensure user requirements are transformed into required output and made operational thereby achieving stated objective

                               

Educational Requirements                         

Bachelor's degree.

Post-graduate degree, MA/MBA/MSc will be an added advantage.

Experience, Skills & Competencies                        

Three (3) to Five (5) years post NYSC work experience

Cross-cultural understanding

  Customer Focus and complaints handling skills

 Networking & relationship building

Communication

 Flexibility and adaptability

 Drive for achievement/results

 Problem Solving

Work Discipline

 Planning & Organising skills

Team Leading  Influencing

 Knowledge of Telecommunications Process Standards

 Industry awareness & business acumen

 Working knowledge of process modelling tools

 Document management

 Building & presenting business cases

Team building

Workshop skills

To apply, visit: http://careers.etisalat.com.ng