Job Title Acquisition Officers
Close Date: 2015/09/24
Business Unit Konga
Job Type Full-Time
Location - Country Nigeria
Location – State /
Province Lagos
Job Description
The Acquisition Officer will be responsible for acquiring
new merchants as well as resolve or escalate any cases or queries that may
arise from setting up a store on Konga. They will also be responsible for
aiding registered merchants with zero trading activity within the last 30 days
of listing products to sell on their online store.
Reporting Line Merchant Acquisitions Manager
Duties & Responsibilities
• Acquiring new merchants
• Reach out to registered merchants on Konga.com with Zero
trading activity rate since first product listing.
• First Level Merchant Education: Educate contacted
merchants on how to trade on Konga.com
• Support contacted merchants through the trading activity
process.
• Escalate issues that may arise during the support process
to the Line Manager.
• Communicate with Merchant Service Officers necessary
details of successfully trading merchants.
• Submit daily activity reports to Line Manager.
• Follow through with escalations and other business
stakeholders to ensure customer satisfaction
• Actively share ideas with colleagues to increase overall
success of business
Skills &
Competencies
KNOWLEDGE (include technical knowledge):
Essential
• Good command of English Language (Spoken and Written)
• Self-driven with ability to work using own initiative
• Proven ability to build strong personal relationships with
internal/external resources to achieve business goals
• A strong individual but committed team player
• Good knowledge of Microsoft office packages, particularly,
Microsoft Excel.
• Experience in Sales could be an added advantage.
Qualifications &
Experience
EXPERIENCE
Essential
• At least 1-3 years working experience in a customer
interfacing environment.
• Good problem solving skills.
• Result oriented with good track record
QUALIFICATIONS:
Essential:
• B.Sc or HND in any course of study.
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