Job Title Manager.Special Projects (Managed Services)**
Location Abuja,NG
Job Summary
Manage vendors, contract execution and strategic projects;
ensure vendors deliver all contractual obligations and commitments based on
agreements in line with operational service level agreements (SLAs) and
management of operational expenditure within budgetary provisions.
Principal Functions
Monitor vendor performance against evaluation criteria
defined within contracts.
Oversee Etisalat
contracts SOWs/ SLAs and design documents, evaluate/monitor vendors' compliance
to contracts.
Manage and analyze
RFP technical evaluation in vendor selection process to achieve optimum
technical capability as a key vendor selection criterion.
Manage and evaluate
vendor invoices credibly to align with contract/ service availability and quality Manage operational
expenditure and monitor spend within approved budget.
Manage strategic
operational projects such as conducting financial analysis that compares the
benefits and risks of budding Etisalat business decisions.
Ensure vendors
provide service and support as outlined in the EOT contract terms in order to
achieve performance and Etisalat strategic goals.
Collaborate with key vendor leadership personnel to provide
continuous process improvement.
Provide feedback on
contracts loopholes and participate in the negotiation of new contracts and
changes to existing contracts.
Escalate major vendor
issues to the Director, Network Operations for resolution.
Maintain a strong
relationship between vendors and Etisalat related stakeholders to ensure goal
alignment, flexibility and productivity of the vendor
Mange the vendors
to deliver on job training (OJT) to enhance Etisalat teams competencies.
Educational
Requirements
First degree in Communication/Arts/Engineering or any
relevant discipline.
Experience, Skills
& Competencies
Six (6) to Eight (8)
years' work experience with at least two (2) in a in a role that involves
management of OPEX expenditure, budget, contracts and vendors.
Business Application
Knowledge
Service Continuity
Management, Monitoring and Control
Project Management
Contract Management
Change Management
Communication
Problem solving
Leadership and
People Management
Passion for
Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
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