Real Jobs Quick: General Manager, Retail Sales Vacancy at Airtel Nigeria

Job Title:  General Manager, Retail Sales at Airtel Nigeria

Job description

1. Business Planning

• Manage Franchise/Retail Store rollout within the business
• Compile Franchise/Retail Store Mobile Business Plans – outlining attainment of targets
• Implementation & Control
• Forecasting device sales
• Reporting on business to line manager
• Price structuring & control input within the business
• Project management of store rollouts and cost control
• Advertising ( above and below the line) – suggestions
• Franchise/Retail store segmentation and development
• Establish and align the business budgets for rollout
• Forecasting sales from outlets

2.  Franchise Selection and Governance 

• Design franchise selection framework
• Grow the Airtel market share/presence within your channel
• Implement & sustain contracts/contacts in your channel
• Design franchise operating manual and prospectus
• Drive consistency in ‘look and feel’ of all showrooms and franchise shops (Airtel Express Showrooms, Retail Sales Outlets etc.)

3.  Performance Management

• Define performance standards across retail footprint
• Develop competency matrix for showroom and franchise employees
• Work with the Regional Retail Heads and teams to drive retail KPIs

4. Manage the Division’s budget, projects, people and process to achieve set targets. 

• Optimize operating costs to ensure ROI
• Design an effective rewards scheme for showroom team
• Top talent career mapping/development
• Ensure optimal placement of showrooms employees (e.g. flagship showrooms)
• Drive team Employee Engagement for improved performance and talent retention

Desired Skills and Experience

• Minimum of 15 years work experience with at least 10 years relevant work experience in Retail/Customer Service, etc.
• Project Management Experience
• Ability to build strong internal and external working relationships
• Strategic focus
• People development/ management
• Customer orientation
• Teamwork
• Strong personal commitment towards achieving the company’s goals and objectives
• Experience in monitoring and managing multiple retail outlets with a view to tracking & optimizing service delivery
• Ability to create the ideal ambience for effective & efficient customer service
• In depth knowledge of the Nigerian GSM industry
• Excellent analytical, communication and negotiation skills
• Advanced proficiency in Microsoft Office

How to Apply
Interested and qualified candidates should Click Here to Apply