Job Title: French
Speaking Customer Support Team Lead
iROKO
Partners is recruiting to fill the job position of French Speaking Customer Support Team Lead
Job Location is Lagos
Job
Overview:
·
To provide excellent customer service
by communicating with our customers professionally and respectfully, in a
fluent written and spoken French.
·
To pay rapt attention to details,
investigating and interpreting issues, to purpose of quick resolution.
Fast-learning and pro-activity are key skills for this position.
·
To convey information clearly,
confidently, and politely
Job Description
Position Summary
To provide managerial support for the IROKO+ team by solving account issues and escalating, managing team operations, and providing timely and well-written reports.
Duties & Responsibilities
Account Management and Escalations
Escalating any urgent product-related issues to Line Manager or Department Head
Light debugging and product testing
Solving or escalating Subscription Issues (refund and cancellation requests, Subscription access issues, etc.)
Team Management:
Providing additional agent support (via LiveChat, email, Social Media, or Voice) when needed
Coordinating team's operations during each shift (break slots, lateness reporting, allocating staff to channels)
Delivering shift reports at the end of your team’s shifts
Creating detailed, analytical ad-hoc reports around LiveChat performance, Social
Media performance tagging, debugging and user-facing issues
Monitoring and supervising select user-interactions
Escalating any urgent staff-related issues to Line Manager or Department Head Reporting and Continuity
To provide managerial support for the IROKO+ team by solving account issues and escalating, managing team operations, and providing timely and well-written reports.
Duties & Responsibilities
Account Management and Escalations
Escalating any urgent product-related issues to Line Manager or Department Head
Light debugging and product testing
Solving or escalating Subscription Issues (refund and cancellation requests, Subscription access issues, etc.)
Team Management:
Providing additional agent support (via LiveChat, email, Social Media, or Voice) when needed
Coordinating team's operations during each shift (break slots, lateness reporting, allocating staff to channels)
Delivering shift reports at the end of your team’s shifts
Creating detailed, analytical ad-hoc reports around LiveChat performance, Social
Media performance tagging, debugging and user-facing issues
Monitoring and supervising select user-interactions
Escalating any urgent staff-related issues to Line Manager or Department Head Reporting and Continuity
Qualification: Must be Bilingual (English and French)
Requirements: Candidates should be Bilingual
(English and French Speaking
How to apply: Interested
and qualified applicants should click here to apply via
LinkedIn
Closing date : Not stated
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