Real Jobs Quick: Sales Support Officer- Ordering Vacancy at MTN Nigeria

Job Title: Sales Support Officer- Ordering

Job Description
• To Provide Sales Support Services In Terms Of Time Processing Of Orders As Well As The Management Of Accounts Of All Trade Partners, Corporate Partners And Connect Stores

• Extract Value From What We Already Have By Focusing On Optimizing Processes Within The Unit/Department In Line With The Value Creation Philosophy.  This Includes Individual Contributions And Recommendations To Improve Existing Business Project/Initiative.
• Drive Innovation By Identifying And Taking Advantage Of New Business Opportunities, E.G., By Stimulating And Encouraging New Business Opportunities, Launch Of Products, Product/Process Innovation, Business Model Innovation Etc.

• Maintain Leadership In The ICT/Digital Industry By Partnering With MTNN’s Partners To Improve Their
Processes Which In Turn Will Improve The Efficiency Of MTNN’s Operations.
• Enhance/Expand MTN’s Role In The Larger National Macro Environment By Participating In CSR Projects And/Or NGO’s, Involvement In Recognized Professional Institutions, Participating In Think-Tank Activities Etc.
• Sustain The Right Organisational Culture And Behaviors By Demonstrating The Vital Behaviours Every Time.
• Process Account Reconciliation For Trade Partners /Connect Store For Excess Funds Available For Use.
• Generate Reports On Compensation Due To Blacklisted Cards For Trade Partners/Connect Store And Data Partners And Communicate To Enhance Speedy Use Of Lost Funds.
• Blacklist All Recharge Cards Reported Stolen By The Trade Partners On PPMS (Prepaid Management System) Self-Help Solution And Prepare Compensation.
• Liaise With Distributors Account Managers On Processes Required In Setting Up A Distributor As Partner With MTN.
• Receive And Process Orders For MTN Products From MTN Trade Partners And Connect Stores Nationwide;
• Receive Orders From Trade Partners Promptly And Courteously Via Phone, E-Mail, Fax Etc.
• Process Order Requests On IFS In Accordance With Stock Availability And PPPs.
• Administer Product Allocation/Products Mix/ Departmental And Regional Business Plan.
• Monitor All MTN Trade Partners /Connect Store And Data Partners’ Physical, Logical And Virtual Orders And Special Projects.
• Report And Reconcile All Transactions Passing Through The Planning System.
• Provide Solution To All Trade Partners Issues Via E Mail And Telephone To Enhance Customer Support /Performance.
• Maintain All Trade Partners Account And Ensure They Reflect The True Position Of Their Relationship With The Organization.
• Coordinate And Advice Regional And Central Warehouse Inventory As It Affects Order Processing For Trade Partners.
• Process  Termination Of Defaulting Trade Partners /Connect Store And Data Partners;
• Prepare Termination Journal On Receipt Of Motivation Of Termination Due To Violation Of Trade Process.
• Ensure That Balance On SOA/CLA Is Paid Promptly To Trade Partners /Connect Store And Data Partners.



Job Condition
• Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Open Plan Office


Experience & Training
• First  Degree In Any Related Discipline
• Fluent In English
• Minimum Of 3 Years’ Experience In An Area Of Specialisation; With Experience Working With Others
• Experience Working In A Medium  Organization
• Relationship Management Experience
• Basic GSM
• IFS Fundamentals


Minimum Qualification
BA, BEd, BSc Or HND


How to apply: Click here to apply online