Real Jobs Quick: Customer Relationship Officer x2 (Walk-In) Lagos at MTN Nigeria

Job Title               Customer Relationship Officer x2 (Walk-In) Lagos  

 

Job Description               

• Educate customers on MTN products and services, functionalities, features and competitive advantage.

• Up and Cross sell MTN products and Services (Telemarketing) to grow spend.

• Capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.

• Handle all enquiries and requests of customers and ensure resolution as well as inform customers of status of their complaint, query or request and record details of contact.

• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.

• Monitor Accounts as assigned by  partners.

• Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.

• Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.

• Ensure delivery of excellent customer care and service delivery for a first call resolution.

• Ensure sales/service of MTNN products and service tailored to customer need

• Handle cash and routine administrative task for end of day reporting

• Provide hands-on device repairs and query resolution

• Follow through on customer queries ensuring prompt resolution and feedback

Job Condition   

• Normal MTNN working conditions

• May be required to work extended hours

Experience & Training   

Experience:

• 4  years relevant work experience in the service industry

• 1-2 years’ work experience in a call center (Prepaid/Postpaid) environment

Training:

• Basic GSM

• MTN Products & Services

• Relationship Management

• Relevant systems training

• CCBS

• Call center policies, processes and procedures

• Call Center applications, technology and systems training

• Telephone/ physical interaction etiquettes

Minimum qualification   BSc, BA, BEd, BEng, BTech or HND

To apply, visit: https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=181