Real Jobs Quick: SME Account Consultant at MTN NG

Job title: SME Account Consultant

Job description                

• Establish and maintain productive business relations/ partnerships with clients to enhance MTN services and sales for MTN.

• Assist in building an in-depth knowledge of the client’s operating environment, business drivers, objectives, strengths and challenges to be able to develop and implement solutions to meet their strategic needs.

• Develop a contact strategy; create and maintain an account development plan for each of the allocated accounts.

• Assist clients in understanding the value proposition and differentiations of the MTN data products and services.

• Handle all customer requests for service successfully including fault reports and billing queries.

• Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts.

• Monitor the completion of the end-to-end sales process – from client prospecting to bill delivery.

• Prepare and present all sales and contractual documentation to the customer, and ensure compliance with MTN standards.

• Ensure full integration of quality management processes within all sales activities for the allocated regional accounts, ensuring effective deployment on a day to day basis.

• Conduct research on potential customers and potential spend profile using the data mining system and analyse industries to identify new prospects or opportunities.

• Use relevant metrics and measures to routinely monitor performance against targets and take appropriate actions to ensure targets are met and exceeded.

• Track and provide sales performance data to support management decision – making and provide professional advice and input to develop sales plans.

• Ensure integrated channel management supported by appropriate systems such as the CRM; use knowledge management to increase the professionalism of account management.

• Prepare weekly and monthly regional sales status reports.

Job condition   

•  Normal MTNN working conditions

• May be required to work extended hours

• Tool of Trade Vehicle will be required for the Job

• A valid driver’s license

• May be required to work extended hours /overtime/weekends

• 80% of work is carried out on the field

• National travel and a valid driver’s license

• Constantly on the road prospecting for new clients and selling more services to existing

Experience & Training  

Experience:

• 4 years work experience including:

• Experience in the sales environment of a telecommunications company, preferably customer-facing

• Exposure to strategic planning

Training:

• Basic IP Networking, Internet and VPNs

• Internal conferences on telecommunications and consumer trends

• Sales Training

• Key Account Management Training

• Relationship Management

• Customer care/focus

• Minimum qualification   BA, BEd, BSc, BTech or HND

To apply, visit: https://careers.mtnonline.com/Vacancy.aspx