Job Title
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Specialist.Quality
Assurance(Corporate Quality and Excellence)
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Location
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Lagos, Nigeria.
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Job Summary
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Ensure the implementation
of the process review framework and initiatives to drive conformance to
business processes whilst ensuring quality delivery throughout the business
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Principal Functions
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Communicate process review
reports and identified process gaps to stakeholders and
monitor implementation of corrective actions
Generate periodic KPI
performance reports for strategic processes to provide feedback on process
effectiveness and efficiency, gaps and corrective actions
Generate periodic performance
reports for identified functional processes to provide feedback on process
effectiveness and efficiency, gaps and corrective actions
Monitor the performance of
inter-departmental and vendor SLAs to determine their effectiveness in terms
of time and quality of service, analyze root cause of SLA breaches, and
recommend improvements
Continuously ascertain maturity
level of EMTS processes in order to monitor evolution of strategic processes,
and share best practices with the organization
Facilitate process awareness
trainings and design of workshop materials for internal and external
customers
Establish and manage quality
teams for process optimization and operational excellence
Conduct periodic and ad-hoc
review of Etisalat business processes to determine fitness for purpose
Generate process review reports
with identified strengths, weaknesses and improvement recommendations
Identify and mitigate process
bottlenecks in order to realize process efficiency
Identify and document realistic
process controls for tracking and reporting processes within agreed timelines
Support the maintenance of the
Quality Management System to promote the organization's competitive edge
Carry out other assignments as directed by the
Manager, Quality Management.
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Educational Requirements
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First
degree in a relevant discipline from a recognised university.
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Experience,Skills & Competencies
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To apply visit :http://careers.etisalat.com.ng
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