JOB TITLE WINDOWS ENTERPRISE MANAGER
• Contribute to the development of IS Services strategies,
providing a roadmap for future infrastructure development and develop detailed
plans in support of related strategies, organizing required resources,
monitoring and periodically reporting progress of plans.
• Assess resource requirements and assist in preparing the
budget for IS Services Operations, as well as prepare information systems
technical business cases.
• Direct activities of team of highly technical
Windows/Messaging administrators and Blackberry Enterprise Server (BES)
administrators in order to provide effective and efficient support for Wintel
infrastructure.
• Develop and manage team’s objectives and plans and ensure
alignment with overall business objectives.
• Manage the design, implementation, administration and
support of all aspects of the Wintel infrastructure.
• Proactively review technical architecture, processes,
documentation and oversee provisions and suppliers to ensure that services
provided are aligned with business needs.
• Prepare management reports and metrics as required and
utilize appropriate management tools to monitor operational service status
against SLAs and make recommendations where necessary to ensure optimal
performance.
• Manage new projects, technology deployments and upgrades
into live environment minimising associated risk by ensuring they are carried
out in a controlled, timely manner with minimum service downtime.
• Lead incident, problem and change management processes for
Windows/Messaging related issues, and co-ordinate preparation of incident
reports (as required).
• Co-ordinate Audit and Risk Management related issues/tasks
for the Windows Server/Messaging infrastructure.
• Manage and monitor Disaster Recovery operations for
Windows and Messaging infrastructure.
• Liaise directly with contractors and manage vendor
relationships with respect to server hardware and software.
• Identify training and development needs and manage skills
enhancement programmes for the virtual sales team to ensure enterprise sales
targets are fully met.
• Review performance of individual team members and complete
appraisals in accordance with the employee performance appraisal procedures and
time schedules.
JOB CONDITION
• Normal MTNN working conditions
• May be required to work extended hours
• Often required to work extra hours and weekends
• Emergency response at any time during the day
Experience &
Training
Experience:
• At least 7 years hands-on experience in server
administration of which two years in a supervisory role
Training:
• Windows 2003 Server and Advance Administration and
Support.
• Exchange 2003
• Citrix Administration and Support.
• Compaq/HP and Dell hardware configuration, installation,
maintenance and troubleshooting
• Effective customer service.
• Effective communication skills.
Minimum qualification BSc,
HND or BTech
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