Real Jobs Quick: MANAGED DATA SERVICES MANAGER at MTN Nigeria

JOB TITLE             MANAGED DATA SERVICES MANAGER

JOB DESCRIPTION           

• Design, create and maintain MTNN database applications in line with the company’s strategies.

• Coordinate and manage the operations of Data/Internet Unit, Satellite NOC and Fixed Exchange (Switching) shift operations in order to effectively and promptly react to all network-related faults.

• Analyze overall network quality and availability, providing useful decision-supporting information to all levels of MTN Management.

• Adapt best practices in network management to suit MTNN’s needs and objectives.

• Ensure proper monitoring and implementation of all network changes according to the organisation process and procedures.

• Ensure prompt response to customer complaints and prompt identification of problems in the network and rectify or advise responsible authority.

• Generate daily, weekly and monthly network performance reports.

• Ensure the traffic utilization of all Network Element.

• Responsible for calling out support staff after hours, when necessary.

• Escalate serious and long outstanding faults to the appropriate quarters and ensure escalation procedures are properly adhered to.

• Ensure NMS operation always in NMC environment.

• Establish and maintain well defined and effective communication channels among the NMC, internal and external customers.

• Provide on-the-job training and guidance to subordinates.

• Provide ideas and feedback on software tools, procedures and improvements to NMC “processes”.

• Provide regular update on MTNN performance and other network issues to the management, call center, sales and distribution, marketing and other relevant department in MTNN.

JOB CONDITION              

• Normal MTNN working conditions

• May be required to work extended hours

• National travel and a valid drivers license.

• On stand by 24/7 through out the year

Experience & Training  

Experience:

• Four (4) years hands-on experience in telecomm, tele–traffic environment, with at least two (2) years in a team leadership role and customer relations.

• Experience and comprehension of Telecommunications management network philosophy and practice.

• Knowledge and configuration of Satellite Modems e.g Paradise (P300), Radyne Comstream DMD-15/DMD-20,SDM 4000,EF Data,

• Knowledge of Cisco Router-packet route definitions and re-routing

• Cisco Certification and Advance IP knowledge is desirable

• Knowledge and configuration of Siemens Digital Switching Equipments (EWSD), Transmission equipments (Siemens SURPASS hiT7070 and STM Channels

• Knowledge of Various Network Management System (NMS) tools

• Knowledge of RAD DSU Modem and other ITU modems for E1 configurations

• People Management

Training:

• Advanced leadership programmes

• Advanced project management

• People Management

• Best practices in network management

Minimum qualification   BSc, BTech, BEng or HND

To apply, visit: https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=190