Real Jobs Quick: Collector, Tele-Collection Vacancy at Standard Chartered Bank

Job Title: Collector, Tele-Collection

Location: Lagos (Victoria Island)

Job Description:

Contacting delinquent loan customers to negotiate payment schedules that are acceptable to both parties.
• Contact through telephone, letters, and indirectly through collection agencies and attorneys.
• Negotiating & attaining acceptable payment arrangements with clients for accounts queued /allocated to collector.
• Preparing Reminder/Warning letters and/ E-mails to customers
• Recording excerpts of customer interactions made on WCS/CACs
• Ability to identify ,analyse and forecast delinquency trends noticed in assigned buckets
• Carrying out basic account reconciliations and explanations required to satisfactorily close out customer queries or complaints with minimum supervision..
• Chasing late payments, following up on promises to pay/ insurance company for claims where applicable
• Tracing debtors who skip/change employment without informing the bank.

Qualifications:

Minimum of a second class degree from a reputable university

Requirements:

Well organised with minimum supervision
Ability to work to deadlines
Good negotiating skills
Highly numerate
Ability to multi task
Computer skills

How to apply:

Click here to apply via Standard Chartered Bank’s careers portal