Job Title: Relationship Manager, Business Banking (Lekki
Mall)
Job ID: 524362
Job Function: Retail Banking
Location: Nigeria - SCB
City: Lagos
Regular/Temporary: Permanent
Full/Part Time: Full time
- · Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
- · Meet clients when required (ie once a month)
- · Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
- · Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions
Key Roles and
Responsibilities
• Relationship
deepening by proactively reaching out to
& engaging with high value Business Clients & “Hidden larger
Businesses” as per the mandated protocols
• Acquiring
from ETB client referrals (MGM)
• On
boarding clients on Business working capital (BWC) proposition.
• Supporting
the client on any client-initiated needs
• Delivering
on transactions, service requests, Mobile/Web training
• Updating
CDD/ AML
• Managing
Client’s credit situation
• Product
broadening
Journey completion
•
Discipline and time management to handle a client portfolio
• Ability
to solve problems and close issues without handing over
• Strong
analytical ability
• Understanding
of BC KYC/CDD principles
KYC/AML Clause
• Ensure
you remain alert to the risk of money laundering and assist in the bank’s
efforts in combating it by adhering to the key principles in relation to:-
• Identifying
your customer, knowing your customer, reporting suspicions, safeguarding
records and not disclosing suspicions to customers.
CONTRIBUTES TO:
• Revenues,
Asset and Liabilities of BC business at country and regional level.
• Image and
reputation of department and the Bank.
COMPLEXITY / JUDGEMENT
• Complexity
in managing portfolio of customers balancing effort/reward.
FREEDOM OF DECISION MAKING:
• Many
day-to-day decisions regarding customers (not credit).
• Significant
latitude in managing and prioritising workload.
Qualifications and Skills
• Good first
degree with a minimum of a second class degree
• Requisite
technical skills gained through professional associations and practical
experience (3-5 years' experience)
• Good
working knowledge of banking products.
• Understanding
of businesses and financials
• Enhanced
multi-product BC knowledge
• Market
and competition knowledge
• Client
engagement
• Presentation
and soft skills tailored to engaging business owners
• Internal
stakeholder engagement skills
• Closing
deals
• Ability
to drive and manage client interaction
• Communication
and presentation skills
• Negotiation
and objection handling
• Client
training on digital solutions
Diversity and
Inclusion
Standard Chartered is committed to diversity and inclusion.
We believe that a work environment which embraces diversity will enable us to
get the best out of the broadest spectrum of people to sustain strong business
performance and competitive advantage. By building an inclusive culture, each
employee can develop a sense of belonging, and have the opportunity to maximise
their personal potential.
No comments:
Post a Comment