Job Title: Relationship Manager, Business Banking
Job ID: 526002
Job Function: Retail Banking
Location: Nigeria - SCB
City: Ikeja
Regular/Temporary: Permanent
Full/Part Time: Full time
- Manage and increase penetration of Business Banking (BB) portfolio at assigned locations
- Market, sell and acquire BB clients through consultative approach and detailed understanding of customers’ business(es) and internal offerings to enhance revenues and profit
- Improve customer experience and service delivery to BB customers
Key Roles and
Responsibilities
• Relationship
deepening by proactively reaching out to
& engaging with high value Business Clients & “Hidden larger
Businesses” as per the mandated protocols
• Acquiring
from ETB client referrals (MGM)
• On
boarding clients on Business working capital (BWC) proposition.
• Supporting
the client on any client-initiated needs
• Delivering
on transactions, service requests, Mobile/Web training
• Updating
CDD/ AML
• Managing
Client’s credit situation
• Product
broadening
Journey completion
•
Discipline and time management to handle a client portfolio
• Ability
to solve problems and close issues without handing over
• Strong
analytical ability
• Understanding
of BC KYC/CDD principles
KYC/AML Clause
• Ensure
you remain alert to the risk of money laundering and assist in the bank’s
efforts in combating it by adhering to the key principles in relation to:-
• Identifying
your customer, knowing your customer, reporting suspicions, safeguarding
records and not disclosing suspicions to customers.
CONTRIBUTES TO:
• Revenues,
Asset and Liabilities of BC business at country and regional level.
• Image and
reputation of department and the Bank.
COMPLEXITY / JUDGEMENT
• Complexity
in managing portfolio of customers balancing effort/reward.
FREEDOM OF DECISION MAKING:
To Apply, select Job Title from Below:
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