Job Title: Sales & Marketing ExecutiveLocation: AbujaJob Description
- Developing and implementing
creative marketing strategies that will make an impact, support the Hotel
and drive sales
Duties & Responsibilities
- Promote the corporate imagine
of the Hotel
- To liaise and building relationships
profitable business relationship. Externally, this could be with guest,
corporate bodies, Government agencies and departments. Internally this
could mean different related and supporting departments.
- To contribute to the strategic
planning of an annual or long term marketing plan to drive forward agreed
company objectives.
- To budget manage and indentify
advertising opportunities
- To building and maintaining
profitable clientele
- To write and distributing
business proposals to potential clients
- To manage the production of
marketing materials, including leaflets, posters and flyers. This can
involve writing and proofreading copy, and liaising with designers and
printers;
- To arrange for the effective
distribution of marketing materials
- To maintain, build and update
clientele databases
- To organize and attend events
and exhibitions for the purpose of building potential clientele base
- Managing of events
- To carry out market research
and customer surveys to assess demand, brand positioning and awareness
- To evaluate marketing campaigns
- To carry out sales and
following up on guest feedback and experience
- To monitor competitor activity
- To support the marketing
manager, and other colleagues
Be able to demonstrate:
- Sales and marketing abilities
- Excellent communication skills
- Excellent bargaining and
negotiation skills
- Good knowledge of hospitality
industry product and services
- Excellent organizational and
prioritization skills
- High levels of creativity
- Strong verbal and written
communication skills
- Good levels of numeracy
- Experience of Microsoft Word
and Excel
- Good personality and charming
is important to represent on behalf of hotel management
- A clear understanding of the
brand you are to work on
- Proven marketing, sales and
promotions experience in hospitality industry will be an added advantage
- An understanding of online
marketing
Educational Qualification
- A minimum of HND in Sales and
Marketing or any relevant field
- At least four years working
experience in similar position
Job Title: Maintenance Officer
Location: Abuja
Skills/Qualifications
Location: AbujaSkills/Qualifications
- A General Education Degree or
vocational training certificate in Mechanical, Plumbing, Architectural or
Electronics fields with two to five years practical and theoretical
experience in maintenance.
- Maintenance officer will be
expected to exhibit mastery of a minimum of three of the trade skills like
electronic systems and controls, mechanical, kitchen equipment,
refrigeration and general building management.
- Five years active and practical
working experience in a similar position
- Not more than 45 years of age
and in excellent health
- Capable of achieving set
targets without supervision
- Must exhibit exemplary
leadership at all times
- Good communication skills
Job Title: Restaurant ManagerLocation: AbujaJob Summary
- Areas of responsibility include
Restaurants/Bars and Room Service, if applicable.
- Supervises daily
restaurant operations and assists with menu planning, maintains sanitation
standards and assists servers and hosts on the floor during peak meal
periods.
- Strives to continually improve
guest and employee satisfaction and maximize the financial performance in
areas of responsibility.
- Determines training needed to
accomplish goals, then implements plan.
Job Title: Maintenance Manager
Location: Abuja
Responsibilities
Location: Abuja
Responsibilities
- The primary duty of a hotel
Maintenance Manager is to ensure the smooth daily operation and guest
appeal of the hotel.
- Within the hotel, Maintenance
Manager may direct the maintenance staff on small repairs, such as
patching drywall, fixing faulty wiring, or unclogging drains.
- Additionally, hotel chief
engineers may evaluate a staff member’s cumulative performance, noting
areas for improvement.
- Lastly, hotel Maintenance
Manager budget material and labor expenses and submit these assessments to
the hotel General manager.
Skills/Qualifications
- A General Education Degree or
vocational training certificate in Mechanical, Plumbing, Architectural or
Electronics fields with two to five years practical and theoretical
experience in maintenance.
- Maintenance officer will be
expected to exhibit mastery of a minimum of three of the trade skills like
electronic systems and controls, mechanical, kitchen equipment,
refrigeration and general building management.
- Five years active and practical
working experience in a similar position
- Not more than 45 years of age
and in excellent health
- Capable of achieving set
targets without supervision
- Must exhibit exemplary
leadership at all times
- Good communication skills
Job Title: Restaurant Supervisor
Location: Abuja
Job Summary
- Ensure staff is working
together as a team to ensure optimum service and that guest needs are met.
- Complete scheduled inventories
and stock and requisition necessary supplies.
- Monitor dining rooms for
seating availability, service, safety, and well being of guests.
- Complete work orders for
maintenance repairs.
- Follow all company and safety
and security policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; and complete safety training and
certifications.
- Ensure uniform and personal
appearance is clean and professional, maintain confidentiality of
proprietary information, and protect company assets.
- Welcome and acknowledge all
guests according to company standards, anticipate and address guests’
service needs, assist individuals with disabilities, and thank guests with
genuine appreciation.
- Speak with others using clear
and professional language.
- Develop and maintain positive
working relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality
expectations and standards; and identify, recommend, develop, and
implement new ways to increase organizational efficiency, productivity,
quality, safety, and/or cost-savings.
- Stand or walk for an extended
period of time.
Requirement
- At least 3 years of the same
role in a reputable organization.
Job Title: Human Resource Manager
Location: Abuja
Job Description
- Maintains and enhances the
organization’s human resources by planning, implementing, and evaluating
employee relations and human resources policies, programs, and practices.
Responsibilities
- Maintains the work structure by
updating job requirements and job descriptions for all positions.
- Maintains organization staff by
establishing a recruiting, testing, and interviewing program; counseling
managers on candidate selection; conducting and analyzing exit interviews;
recommending changes.
- Prepares employees for
assignments by establishing and conducting orientation and training
programs.
- Maintains a pay plan by
conducting periodic pay surveys; scheduling and conducting job
evaluations; preparing pay budgets; monitoring and scheduling individual
pay actions; recommending, planning, and implementing pay structure
revisions.
- Ensures planning, monitoring,
and appraisal of employee work results by training managers to coach and
discipline employees; scheduling management conferences with employees;
hearing and resolving employee grievances; counseling employees and
supervisors.
- Ensures legal compliance by
monitoring and implementing applicable human resource federal and state
requirements; conducting investigations; maintaining records; representing
the organization at hearings.
- Maintains management guidelines
by preparing, updating, and recommending human resource policies and
procedures.
- Maintains historical human
resource records by designing a filing and retrieval system; keeping past
and current records.
- Completes human resource
operational requirements by scheduling and assigning employees; following
up on work results.
- Maintains human resource staff
by recruiting, selecting, orienting, and training employees.
- Maintains human resource staff
job results by counseling and disciplining employees; planning,
monitoring, and appraising job results.
- Contributes to team effort by
accomplishing related results as needed.
Qualifications
- A minimum of first Degree is
required.
- A Master Degree will be an
added advantage.
- At least a minimum Four years
working experience in the position
Job Title: Banquet Coordinator
Location: Abuja
Job Summary
- Communicate with guests, other
employees, or departments to ensure guest needs are met.
- Respond to and try to fulfill
any special banquet event arrangements.
- Ensure Set up banquet
area/room, cleanliness and proper set up of furniture/equipment.
- Inspect and maintain table
set-ups for cleanliness, neatness and agreement with group requirements
and company standards, and resolve any problems.
- Document pertinent information
in appropriate department logbook.
- Develop and maintain positive
working relationships with others, and support team to reach common goals.
- Follow all company and safety
and security policies and procedures; report accidents, injuries, and
unsafe work conditions to manager.
- Ensure uniform and personal
appearance is clean and professional, maintain confidentiality of
proprietary information, and protect company assets.
- Welcome and acknowledge all
guests according to company standards, anticipate and address guests’
service needs, assist individuals with disabilities, and thank guests with
genuine appreciation.
- Speak with others using clear
and professional language, and answer telephones using appropriate
etiquette.
- Ensure adherence to quality
expectations and standards.
- Stand, or walk for an extended
period of time.
Requirements
- Candidate must possess a Degree
in Catering and Hotel Management.
- Minimum of 3 years work
experience in that capacity
Job Title: Gym & Fitness Instructor
Location: Abuja
Job Role Summary
- To deliver a varied, fun, safe,
and beneficial fitness programme to all guests of varying ability
according to Hospitality’s standards and procedures.
Key Responsibilities and Tasks
- Present a professional
appearance and attitude at all times, and maintains an excellent standard
of customer service.
- Provide a fitness programme
which caters for all guests (children and adults), incorporating group
classes and personal training sessions.
- Deliver a wide variety of group
sessions specifically tailored to the industry environment.
- Effectively demonstrate
techniques and methods of participation and offer alternatives during
classes to accommodate varying levels of fitness.
- Promote the fitness programme
and actively aim to increase participation.
- Ensure health and safety is to
the highest standard and that guests are advised on the effective and safe
use of all equipment.
- Take personal responsibility
for the maintenance, repair and security of Hotel’s equipment and the
satisfactory appearance of Neilson sites to ensure the meeting of guest
expectations.
- Work independently to set up,
pack up, and proactively provide assistance to all guests using the
fitness equipment each day.
- To practically help with the
set up of the centre at the start of the season and the pack down of the
resort at the end of the season.
- Help organize and host social
events, deliver briefings and generally interact with guests at all times.
- Be prepared to move between
different location within the city according to operational needs of the
business
- Be flexible in your job role
and willing to assist in all other duties, within reason, as requested by
your manager
- Responsible cleaning and
maintaining the pool
Personal Specification Qualifications and Experience
- Gym Instructor qualification
First Aid certificate will be an added advantage.
- Educated to GCSE standard
(Advance educational qualification in Physical Education will be an added)
- Experience of delivering a
variety of exercise classes.
- Previous customer service
experience.
Knowledge, Skills and Abilities Required:
- Ability to deliver fun, varied,
safe and beneficial fitness sessions.
- Knowledge of current fitness
industry developments.
- Knowledge of emergency First
Aid procedures and the ability to react calmly, quickly, and effectively
in emergency situations.
- Knowledge to be able to plan
and advise on guest fitness development and lifestyle programmes.
- Ability to effectively
communicate with guests of all ages, management, and other staff.
- Able to work independently and
on own initiative.
- Ability to work well within a
team and maintain effective working relationships.
- Presentation Clean and tidy
appearance.
Personal Qualities:
- Approachable
- Welcoming
- Friendly and enthusiastic.
- Self-motivated.
- Flexible.
- Punctual
Job Title: Night Manager
Location: Abuja
Job Description
- To be totally guest focused by consistently
delivering excellent guest service with an informed, friendly and
effective approach.
- To ensure at all times a high
standard of cleanliness, maintenance and safety. To encourage a friendly
and professional atmosphere and ensure that all members are properly
guided and supervised at all times.
- To promote the Company Mission
Statement through continual demonstration of the Personality.
Responsibilities
- To ensure opening procedures
are carried out with specific emphasis on checking cleanliness, maintenance
and safety of all equipment.
- To ensure closing procedures
are carried out with specific emphasis on checking all security and
cleanliness aspects.
- To be fully aware of Reception
and Gymnasium, Pool, Sauna, Steam, Solarium, safe operating procedures and
ensure that these are adhered to at all times.
- To be involved in running
courses and taking training to meet the demands of Leisure Club users.
- To instruct classes as and when
required.
- To oversee the control of the
daily takings throughout the day. This to include finishing each day by
recording all monies taken on Daily Sheet.
- To ensure that any problems,
breakdowns etc. are reported to the F&B Manager and promptly rectified
in order that our level of guest care remains high.
- To ensure that all takings are
deposited with the Hotel Reception, and signed for.
- To be responsible for the
supervision and safety of guests and members of the Leisure Club in
accordance with Club/Company procedures and Health & Safety
regulations.
- To understand and operate the
Leisure Club Reception computer, ensuring usage by both members and guests
is properly controlled and efficiently recorded.
- To understand and operate Daily
Booking Sheets. To administer all revenue generated within the Leisure
Club.
- To be responsible for the
cleanliness of the Leisure Club at all times in accordance with Leisure
Club/Company procedures and Health and Safety regulations.
- To operate all bookings for
Solarium/Fitness Testing/Lessons/Classes/Aqua Classes/Aerobics etc. and to
ensure that the Reception Desk is run efficiently and that all persons
entering the Leisure Club are correctly registered, e.g. as members,
guests or non-members.
- To make regular checks on the
stock of towels, tissues, soap, toilet paper etc. and to ensure adequate
stock is available at all times. To always ensure that there are adequate
supplies of general cleaning materials, paper towels, toilet rolls,
cleaning fluid for sunbed and tokens for business requirements.
- To be responsible for the
smooth operation of the Leisure Club whilst on duty, carrying out regular
tests on the swimming pool and Jacuzzi and to take immediate action should
the results of these tests pose any danger to users. To check all areas of
the Club on an ongoing basis throughout the day.
- To be aware of the importance
of the gymnasium area as a focal point for communication and relating with
members, ensuring that they are enjoying their workouts which in turn will
lead to referral and the overall success of the Leisure Club.
- To consistently deliver superior
guest service through our Guest Service Programme
- To attend training when
required.
- To be fully aware of and adhere
to Health and Safety and fire procedures.
- To strictly adhere to all
security procedures laid down.
- To be fully aware of and comply
with hotel and company rules and regulations as identified in the team
member handbook.
- To ensure that the Leisure Club
is opened and closed at the published times and is run in accordance with
prescribed Company standards when on duty.
- To be aware of, and strictly
observe safe and hygienic working practices in order to satisfy Health and
Safety at Work and other legislation.
- To be able to sell memberships
to potential members, using the established sales procedure.
- To be constantly aware of
opportunities to promote the Leisure Club through all sales outlets and
also in the local community.
- To conform at all times to
Company image and standards by wearing the uniform provided.
- To assist in all social
activities and promotions and to ensure that they are well organized and
efficiently carried out.
Qualifications
- Qualifications are an important
aspect of being a fitness instructor, both for securing employment and
ensuring safe practice.
- A minimum of A-level in
Physical Education and Sports Studies and then a specific university
degree (BSc) in Sports Studies, Health and Fitness Management, Sports
Science and other related subjects.
- At least Two years working
experience in similar position in the hospitality industry.
Skills & Attribute:
- Personal motivation to keep fit
and the ability to motivate others to do the same
- Patience and the ability to
explain things clearly
- Understanding of lifestyle,
diet and the human body
- Awareness of safety and good
working practices
- Excellent communication and
interpersonal skills
How to Apply
Interested and qualified candidates should send their Application Letters and Resume/CV’s to:jobs@boltonwhitehotel.com using the Job Title as email Subject.
Application
Deadline 31st October, 2016.
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