Real Jobs Quick: Real Jobs Quick: 2 Vacancies- Client Service Officer; Compliance / Internal Control Officer at School Kits Limited

Job Title: Client Service Officer

Location: Lagos

Job Description

Attend politely and courteously to all walk-in clients irrespective of their status, dressing, request or attitude.
Acquaint yourself with all company’s products and services.
Advise customers on available organization’s products
Build positive and productive relationship with clients. It’s advisable that you know them by names and always address them with a title.
Inform your reporting line manager of every client issues and resolutions experienced at the end of every work day. Note for urgent ones, please immediately notify the Store manager.
Attend to clients’ inquiries and complaints. Provide client support services in accurate and timely fashion
Maintain high level of professionalism and competence in every client interaction
Work in compliance with company policies and procedures
Present and portray a positive image of the organization, its products and services to clients
Be familiar with the products and their prices.
Give regular updates on stock level to the store manager
Recommend potential products or services to the store manager by collecting customer information
Work together as a team with other colleagues.

Requirements
Skills:

Excellent communication and people skills
Have a strong commitment to customers and ensure you get familiar with them on name basis
Prompt familiarity with School kits’ SKU’s, their prices, functions and value.
Be able to work under pressure especially during peak period
Be punctual

Education:

Monitor / Manage Account and financial statement preparation.
Provide general assistance to the audit and business service team.
Develop strong working relationships with colleagues, clients and relevant authorities.
Contributes to the safeguarding of corporate assets and the interest of members by ensuring that appropriate internal controls are in place and operating effectively.
Conduct investigations of suspected internal fraud.
Develop a compliance/audit book
Identify potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future.
Works with the Human Resources Department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers.
Monitors the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness.
Monitors all company SLAs (Service Level Agreements) and act accordingly.

Education and Qualifications

How to Apply
Interested and qualified candidates should send their application letter and CV’s to: anu.onasanya@schoolkitsng.com

Application Deadline 27th January, 2017.